Orders and Returns


Changing or Cancelling an Order

If you would like your order changed after you have placed it then please contact us via email as soon as possible and we will do our best to meet your request. However, depending on when the item was mixed and packaged, it may not always be possible to change an order. To check on the status of your order, please contact us at info@aromacure.co.uk.  If the order has not yet been packed or dispatched then it is likely we will be able to change the order for you.

 

Returns Policy

As we uniquely mix and package every order upon receiving it, our aim is to provide products of the highest quality, fault free and undamaged. On occasion however, a product could be damaged in transit, or goods may need to be returned. Returns are governed by the following:

  • If you receive goods which do not match those that you ordered, you should contact us within 5 working days to arrange collection and return. You will be given the option to have the goods replaced with those ordered (if available) or to be refunded through the payment method used by you when purchasing the goods. Refunds and replacements will be issued upon our receipt of the returned goods. AromaCure is responsible for paying return shipment costs if goods are returned for this reason.
  • If any goods you have purchased have faults when they are delivered to you, you should contact us within 10 working days to arrange collection and return. Goods must be returned in their original condition with all packaging and documentation. Upon receipt of the returned goods, the price of the goods, as paid by you, will be refunded to you through the payment method used by you when purchasing the goods. AromaCure is responsible for paying return shipment costs if goods are returned for this reason.
  • If goods are damaged in transit and the damage is apparent on delivery, you should take a picture of the damage, and report the situation to us within 5 working days via email, with the photograph attached. If possible, we will arrange for collection and return.  AromaCure is responsible for paying return shipment costs if goods are returned for this reason. If, for instance, a glass bottle has been broken and to return or salvage it would be impossible, we will, upon confirmation of the photographed damage, simply ask you to dispose of the product.  We will then re-send your order, or if you prefer a refund instead, the price paid by you will be refunded to you through the payment method used by you when purchasing the goods.
  • Because of the freshly mixed, bespoke nature of our products, your statutory right to a 14-day “cooling off” period does not apply.  We regret that we cannot offer refunds if you simply change your mind.  We ardently hope, however, that you will be fully satisfied with your order, and not regret your purchase one bit!

If you need to return goods to us for any of the above reasons, please contact us via email to make the appropriate arrangements.

AromaCure reserves the right to exercise discretion with respect to any returns under these Terms and Conditions. Where you have been entitled to any multi-buy discount or free offers due to the size or value of your order exceeding a certain quantity or amount, and any goods are returned (except for an exchange where products are faulty/defective), we are entitled to either require the return of all goods delivered as part of that offer at your cost or charge you for the goods retained by you at the full price quoted on this site. Your statutory rights are not affected.

 

Taxes and Import Duties

Our prices include VAT at the current rate.

If your delivery address is within the United Kingdom, no additional taxes will be charged to you. If your delivery address is outside of the United Kingdom you may be subject to import duties and taxes (including VAT), which are levied once a delivery reaches your destination country. Any such additional charges must be borne by you. You should note that customs policies and practices vary widely from country to country. We recommend that you contact your local customs office for information.

Please note that when shipping goods to outside the United Kingdom, cross border shipments may be subject to opening and inspection by customs authorities. In respect of all goods dispatched to you at an address outside of the United Kingdom, you are deemed to be the importer of the goods and must therefore comply with all the laws and regulations of the country into which the goods are being delivered.

 

Should You Wish to Make a Complaint or Voice a Concern

If you are not completely satisfied with the level of service you receive, please do not hesitate to contact us at info@aromacure.co.uk.  Alternatively, you can write to us at

AromaCure
5 Windhill Gardens

Bishop’s Stortford
Hertfordshire
CM23 2US

We’ll do our very best to acknowledge your complaint and take it into due consideration, dealing with it fairly, effectively and confidentially.

Thank you.